YOUDRUGSTORE.COM CUSTOMER AGREEMENT
Version 2.0 effective July 26, 2023
I, as the undersigned, being over the age of 21, hereby enter into this agreement (the "Agreement") with You! Drugstore Corp LLC carrying on business as youdrugstore.com ("You!Drugstore"), for on and on behalf of itself and the Dispensing Pharmacy (defined below), intending to be legally bound:
1.01 I am delivering this Agreement to You!Drugstore because I wish to place an order ("My Order") for certain medications ("My Medications"), on the terms and conditions set out herein.
1.02 I WANT TO PURCHASE MY MEDICATIONS FROM, AND HAVE MY ORDER FILLED BY, A LICENSED PHARMACY IN CANADA.
1.03 I confirm, acknowledge and agree that if, as part of the Order process, I have indicated that:
(a) I want to purchase my Medications from, and have My Order filled by, a pharmacy in Canada, You!Drugstore will, as my agent, select a licensed pharmacy (each, a "Dispensing Pharmacy") to dispense My Medications. You!Drugstore will, as my agent, make the decision about which one or more Dispensing Pharmacy will dispense My Medications based on the availability and/or price of My Medications in Canada; and
(b) I want to purchase My Medications from, and have My Order filled by, a Dispensing Pharmacy in Canada, My Medications will be dispensed by a Dispensing Pharmacy in Canada selected for me by You! Drugstore, as my agent.
1.04 I understand that You!Drugstore is not a pharmacy, and that in every case, I am purchasing My Medications from the Dispensing Pharmacy, and My Medications will be shipped directly to me by the Dispensing Pharmacy. If My Medications are being purchased from different pharmacies within Canada, they will be shipped directly to me by the Dispensing Pharmacy.
1.05 I confirm, acknowledge and agree that if My Medications are shipped to me from more than one Dispensary, I will be charged a separate shipping fee for each Dispensary. I further acknowledge that each Dispensing Pharmacy will make reasonable efforts to jointly ship My Medications and those of any other person who resides at my same address in the same package, however there is no guarantee that this will occur and therefore I confirm, acknowledge and agree that I and any other person who resides at the same address may each be charged a shipping fee for our medications.
1.06 I specifically confirm, acknowledge and agree that title to My Medications passes to me from the Dispensing Pharmacy when My Medications leave the Dispensing Pharmacy, and that (subject expressly to Sections 1.04 above and 1.9 of Schedule "A" attached) any and all agreements reached or contracts formed throughout the course of my purchase of My Medications are and shall be deemed to be made in respect of any of My Medications that are purchased in Canada, shall be governed by the laws of Canada applicable to such contracts and agreements.
1.07 I specifically confirm, acknowledge and agree that (subject expressly to Sections 1.04 above and 1.9 of Schedule "A" attached) any dispute that arises between me and You!Drugstore or any of My Agents (defined below) shall, insofar as such dispute relates to any of My Agents located in Canada, be governed by the laws of Canada and shall have sole and exclusive jurisdiction over any such dispute.
1.08 The additional Terms and Conditions set out on Schedule "A" hereto, which Schedule is hereby incorporated herein by reference, form an integral part of this Agreement, and I acknowledge having read such terms and conditions and that I agree to them.
Schedule "A"
ADDITIONAL TERMS AND CONDITIONS
PART I - AUTHORIZATIONS AND CONSENTS
1.1 The authorizations, appointments, powers of representation and consents that I am providing herein to You!Drugstore and My Agents commence on the date I sign the Agreement and will continue until I cancel them. I understand that I can cancel the authorizations, appointments and consents I have herein granted at any time.
1.2 I hereby authorize and appoint You!Drugstore and My Agents as my agents and attorneys for the limited purpose of taking all steps and signing all documents on my behalf necessary to obtain an Equivalent Prescription (defined below), if required by law within Canada from which I am purchasing My Medications, to the same extent as I could do personally if I were present taking those steps and signing those documents myself. This authorization includes, but is not limited to: collecting Personal Information (defined below) about me; collecting similar information from My Doctor (defined below) or pharmacist; and disclosing my Personal Information to You!Drugstore's employees, agents, contractors, subcontractors, affiliates and service providers, including without limitation any Agent Physician (defined below), You!Drugstore , any Dispensing Pharmacy and any pharmacist within Canada being engaged on my behalf (collectively, "My Agents"), as required, for the limited purpose of obtaining the Equivalent Prescription and for My Order to be filled.
1.3 In this Agreement, the term:
(a) "Equivalent Prescription" means a prescription or equivalent authorization or approval that (in accordance with Section 1.03 of the Agreement to which this Schedule "A" is attached (the "Agreement")) is a Canadian equivalent of My Prescription (defined below); and
(b) "Personal Information" means personal health and medical information about me (including, without limitation, my medical history and drug history), my contact and demographic information (including, without limitation, my full name, address and phone number) and payment information.
1.4 Without limiting anything else herein, I hereby provide my consent to allow a physician Licenced within Canada or My Agents as my agents and attorneys on my behalf (an "Agent Physician"), in Canada where My Medications are being purchased, to obtain Personal Information and other necessary documentation from My Doctor. This Agent Physician will be a duly licensed physician within Canada where I am purchasing My Medications.
1.5 I further consent to You!Drugstore and each Agent Physician, each Dispensing Pharmacy and My Doctor being able to contact one another to discuss my Personal Information, as it pertains to the prescribing and dispensing of My Medications. I understand that the reason for this consent is to provide each Agent Physician and each Dispensing Pharmacy with the full opportunity to conduct an independent analysis of whether My Prescription is appropriate, and discuss any potential medical complications that might arise. My Personal Information and information concerning My Prescription will also be provided to You!Drugstore to carry out its marketing and administrative services, in order to facilitate the processing of My Order and to establish and maintain my customer account. I further understand that my Personal Information will not be used for any other reason, and will be kept in strict confidence. I further confirm and acknowledge that I am under the ongoing care of My Doctor, and I agree to regularly visit My Doctor and to promptly advise the Agent Physician and You!Drugstore of any changes to my medical condition or prescriptions. It is clearly understood that I am not seeking medical treatment or service of any kind from any Agent Physician, You!Drugstore or My Agents with regard to any medical advice, professional advice or treatment of any kind whatsoever. I have relied only on My Doctor in respect of My Prescription.
1.6 I hereby specifically acknowledge that I am aware that You!Drugstore will be transmitting my Personal Information by electronic means (for example fax, or secure internet) to My Agents. I understand that the use of electronic means will enhance the efficiency and timeliness of processing My Order. I also understand that You!Drugstore, as a custodian of my Personal Information, will take precautions to protect my Personal Information from improper disclosure or use. I hereby consent to You!Drugstore's transmission of my Personal Information by electronic means to My Agents.
1.7 If I was directed to You!Drugstore's services through an intermediary (for example, a pharmacy benefit manager, health management organization or other service provider, or a City or State or other group program), I hereby authorize You!Drugstore to release Personal Information to such an intermediary if required for quality assurance or auditing purposes, or to permit the processing of any claims on my behalf. It is my understanding that all such intermediaries will provide confidentiality covenants to You!Drugstore whereby they agree to hold any such information in strictest confidence and to abide by the privacy policies of You!Drugstore relating to the protection of my Personal Information. I specifically consent to the transmission of the forgoing information to such intermediaries by electronic means.
1.8 Subject specifically to Sections 1.04, 1.06, 1.07, and of the Agreement, I authorize and appoint You!Drugstore and My Agents as my agents and attorneys for the purpose of taking all steps and signing all documents on my behalf necessary to package or re-package My Medications and to arrange delivery of them to me, to the same extent as I could do if I were personally present taking those steps and signing those documents myself.
1.9 I confirm, acknowledge and agree that I initiated a consultation with You!Drugstore and that You!Drugstore is not located in the United States. Without limiting this Section of the Agreement, I also confirm, acknowledge and agree that all services that I receive from You!Drugstore are being received outside of the United States.
PART 2 - DISCLOSURE AND REPRESENTATIONS
2.1 I hereby represent and confirm to You!Drugstore, and to each of its affiliates, associates, related companies, subsidiaries and parent company and each of their respective directors, officers, shareholders, employees, contractors, subcontractors, successors and assigns and to My Agents that:
(a) My Medications were prescribed by a doctor ("My Doctor") licensed to practice medicine in the country, state or other applicable jurisdiction in which I reside, or where I sought treatment;
(b) the prescription for My Medications ("My Prescription") was lawfully obtained by me from My Doctor;
(c) I will use My Medications strictly according to the instructions provided by My Doctor, as the person for whom they were prescribed. I will not allow anyone else to use My Medications;
(d) I can make my own medical decisions according to the laws of the place where I reside;
(e) My Prescription has not been altered in any way, nor has it been filled prior to submission to You!Drugstore. I agree to immediately mail all copies of My Prescription once it has been filled;
(f) I am not seeking or relying on any medical information, advice or approval from You!Drugstore or My Agents, and I have consulted a qualified physician licensed in the jurisdiction where I obtained My Prescription within the last year;
(g) I will immediately contact My Doctor in the event I suffer any unexpected side effects from any of My Medications;
(h) I understand that it is my responsibility to have regular physical examinations by my primary licensed physician that is responsible for my care, including all suggested testing, to ensure that I have no medical conditions or problems which would contraindicate me taking My Medications; and
(i) I acknowledge that YouDrugstore and My Agents have relied and will continue to rely on the information and documentation that I am providing to them (including the Agreement, My Order, My Prescription and my Patient Profile) and I represent and confirm that I have fully and truthfully disclosed all pertinent information and documentation to YouDrugstore. I agree to notify YouDrugstore of any changes to my physical or medical condition by providing an updated Patient Profile. I understand that if I have provided incorrect or incomplete information to My Doctor or YouDrugstore or My Agents, medication could be prescribed and dispensed which is harmful to my health.
PART 3 - PURCHASE AND SALE TERMS
3.1 An entity known as ‘Progressive Health’ will charge my credit card for the price of the medications and shipping charges as posted on the youdrugstore.com website on or about the day My Order is processed and all other documentation (including the Equivalent Prescription) necessary to enable the Dispensing Pharmacy to fill My Prescription has been received. In the event my payment is not authorized, You!Drugstore has the right to cancel My Order and attempt to provide me with notice of such cancellation.
3.2 I confirm, acknowledge and agree that:
(a) any of My Medications being purchased from a Dispensing Pharmacy will be packaged in child protective packaging if dispensed in non-manufacturer produced packaging or if required by law within Canada.
(b) if requested by me, the Dispensing Pharmacy may substitute a brand name prescription drug with a generic prescription drug, where available, unless My Doctor indicates that there be "no substitution";
(c) Medications may be returned or exchanged within thirty (30) days of purchase. Should it be necessary to return or exchange any product, I agree that I will contact You!Drugstore and will be given the address for the return depot. Any returned or exchanged medications will be destroyed in accordance with applicable laws;
(d) You!Drugstore and My Agents reserve the right to refuse to assist me in obtaining My Order or any other order in their sole discretion, in which event I will be entitled to a refund for monies paid for such order; and
(e) Neither You!Drugstore nor My Agents provide their agency or attorney services as a substitute for healthcare or the advice of my primary care physician.
3.3 I confirm, acknowledge and agree that to the extent that my customer account and patient records can be considered to be owned by any person, same shall be owned by You!Drugstore.
3.4 I SPECIFICALLY CONFIRM, ACKNOWLEDGE AND AGREE THAT EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS (INCLUDING, WITHOUT LIMITATION, MY CHOICE OF SELECTED PRODUCT WITHIN A DISPENSING PHARMACY IN CANADA WILL AUTOMATICALLY, AND WITHOUT FURTHER ACTION BY ME OR You!Drugstore, APPLY TO AND GOVERN ANY FUTURE ORDERS BY ME OF MEDICATIONS FROM You!Drugstore, UNLESS I SPECIFICALLY INDICATE OTHERWISE AT THE TIME OF ORDERING SUCH MEDICATIONS. WITHOUT LIMITING THE FOREGOING, EACH AUTHORIZATION AND CONSENT PROVIDED BY ME IN THIS AGREEMENT WILL CONTINUE UNTIL I CANCEL SUCH AUTHORIZATION OR CONSENT (WHICH I CAN DO AT ANY TIME).
3.5 BY PLACING MY ORDER WITH YOU!DRUGSTORE, I AM REPRESENTING AND WARRANTING TO YOU!DRUGSTORE AND MY AGENTS THAT THE SALE, DELIVERY AND SHIPMENT OF MY MEDICATIONS AND/OR OTHER PRODUCTS WHICH I REQUEST WILL NOT VIOLATE ANY IMPORT, EXPORT OR OTHER LAW OR REGULATION IN MY HOME JURISDICTION AND/OR THE JURISDICTION TO WHICH MY MEDICATIONS AND/OR SUCH PRODUCTS ARE BEING SHIPPED.