FAQs
What are YouDrugstore's hours of operation?
For your convenience, our pharmacy team are here to help you from 8:30 A.M. to 5:30 P.M. CST, and Saturday 9:00 A.M. to 2:00 P.M. CST. You can also place your order online at YouDrugstore.com at any time.
Do I need a prescription to order medication from YouDrugstore?
If you wish to order prescription medication from YouDrugstore, yes you do need a valid prescription issued by your local doctor. You do not need a prescription to order over-the-counter health products marked as non-prescription or over-the-counter on our website.
Do you need an original copy of my prescription?
Yes, we do need to receive an original copy of your prescription before we process and ship your order. After placing your order, send your original prescription to us at:
YouDrugstore
359 Johnson Ave West, Unit E
Winnipeg, MB, Canada R2L 0J2You can also ask your physician to fax your prescription directly to YouDrugstore after you place your order. We only accept faxed prescriptions from a physician licensed in a province or territory of Canada.
If you wish to order prescription medication from YouDrugstore, yes you do need a valid prescription issued by your local doctor. You do not need a prescription to order over-the-counter health products marked as non-prescription or over-the-counter on our website.
We make it easy to order prescriptions from YouDrugstore.com any time, 24 hours a day, 7 days a week. Simply Fill out the form, and submit. One of us will call you back in the next few business hours.
After receiving your order and prescription, our team of pharmacists, technicians, and physicians must review them before we can ship your package. We will not charge your credit card or process your payment until your prescription is approved.
Alternatively, you can call us at 1-877-448-5539 or fax your prescription to 1-855-968-6337
For more information on how to order prescription medication from YouDrugstore, view our How To Order page.
What payment methods can I use to purchase health products from YouDrugstore?
When you purchase products from YouDrugstore online or by phone, you can pay using Visa, Mastercard, Discover, or a paper check. Please note that if you pay using a check, because of the time it takes the bank to process the payment, your order will be delayed an additional 5-7 business days. If you prefer to use a different payment method than the ones listed, simply call us and we will do our best to accommodate you.
How much does shipping cost when I order from YouDrugstore?
We offer a flat shipping rate to anywhere in the U.S. Pay just $29.99 for express shipping for dry-packed products, and $39.99 for cold-packed products. Cost of standard shipping is $19.99. You can learn more by reading our Shipping and Returns Policy.
When will I receive my YouDrugstore order?
Most orders reach their destination within 7 to 10 days. However, please allow up to 21 days after we ship your order to allow it to reach your home address. Please note that we can only ship your order after we have received your payment and an original copy of your prescription.
How do I cancel my YouDrugstore order?
As long as we have not shipped your parcel yet, you can cancel your order at any time by contacting our pharmacy team.
What is a generic medication?
A generic drug is a version of a brand-name drug that has the same dosage, strength, safety, quality, route of administration, performance, and intended use. Generic drugs only become available after the manufacturer proves the drug has the same active ingredients and works in the same way in the body, in the same amount of time, as the brand-name drug. Generic medications only differ from their brand-name counterparts in their price, with generic drugs usually costing less than the brand-name drug, and possibly in their shape or color, since trademark laws prevent a generic drug from looking exactly like a brand-name drug. YouDrugstore only sells the highest quality generic drugs, produced in some of the best manufacturing plants in the world that are approved by Health Canada as well as other international regulatory bodies.
Will the pills or packaging be different when I order from YouDrugstore?
If you usually take a brand name pill and have instead ordered a generic drug, your pills may look different. Although they may look different, generic versions of a drug have the same active ingredients and work in exactly the same way as the brand-name medication. The appearance of medication or packaging may also differ from country to country, even though the strength is the same. For example, Celexa 20MG is usually a peach-colored pill, but in Canada it is white and slightly smaller, even though the same company manufactures both pills. Two different brands of generic medication may also look different because they are made by different manufacturers, although they are equivalent in every other way.
How does medication from Canada differ from medication in other regions of the world?
Canada has high standards and regulations governing the manufacturing of medication and health products and the licensing of doctors and pharmacists. Despite some possible cosmetic differences, medication from Canada is the same quality and strength as medication from other areas like the United States.
Why are prices on YouDrugstore different from prices at other pharmacies?
Unlike some regions of the world, Canadian medication prices are regulated with limits on how much patients have to pay for their prescriptions. This means that Canadian drug costs are often lower than other regions.
Where can I find YouDrugstore's policies on returns, privacy, and security?
If you want to know more about YouDrugstore’s Privacy Policy, Return Policy, and Security Policy, you can read them at:
What do the letters next to medication names mean?
A suffix can mean something different from one medication to the next, but the most common meanings are:
CD- controlled delivery
CF – vitamin C and folic acid
CFC- chlorofluorocarbon
CS- sodium chromoglycate
DF- dissolving fast
DR- rapid dissolve
DS- double strength
E- enteric coated
EC- enteric coated tablets
ER- extended release
FCT – film coated tablet
GTF – glucose tolerance factor
HC- hydrocortisone
HCl – hydrochloride
HCT- hydrochlorothiazide or hydrochloride
HCTZ- hydrochlorothiazide
HFA- hydrofluoroalkane
HFV – hydro fluro carbon (vehicle)
HP- high potency
HS- half strength or hora somni (latin for at bedtime)
IM- intramuscular injection
LAR- long acting injection
MT- micro tabs
ODT- orally disintegrating tablet
P- lowest potency
RAPIMELT- rapidly melt (dispersible)
RC- reduced concentration
SR- sustained release
STD- standardized
TB – might cause tuberculosis
TZ – time released
XE- high potency (once a day)
XL- extended release
XP- high potency