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Important note: We are committed to providing you with safe and affordable medication when you need it. In anticipation of the upcoming Canada Post strike, we have secured alternative shipping options to avoid delays. We strive to keep costs as low as possible but please note that with the increased costs associated with alternatives available while Canada Post services are interrupted, additional fees may apply.

Shipping Policy

Shipping As Usual (Updated 05.23.25)

At YouDrugStore, we know how important it is for your medications to arrive on time, in safe condition, and without surprises. With the possibility of a Canada Post strike looming, we’ve proactively upgraded our shipping processes to ensure continued, reliable delivery—so your treatment is never interrupted.

What’s Changing?

As of May 21, we have added a new shipping carrier option for all orders originating from Canada. We have taken this precautionary step to ensure we can continue to provide fast, reliable and secure delivery, regardless of any Canada Post service disruptions. 

At present, no shipping surcharge will apply to orders shipped through conventional Canada Post Express or Standard shipping methods.   

Should a postal strike occur, the following surcharges will apply, in order offset some of the cost of the premium carrier service:

  • Cold-Packed Products: Orders of fewer than 3 units will include a $50 shipping surcharge
  • Dry-Packed Products: Orders under $300 will include a $35 shipping surcharge

In the event we need to use the premium carrier and apply a surcharge to your order, you will see this additional charge on the product page and in your cart. No surcharge will be applied if 1) you’re buying 3+ units of Cold-Packed products (medications requiring temperature controlled packaging including Ozempic, Mounjaro, Wegovy) or 2) your order value is $300+ for Dry-Packed products – we will cover the additional cost of the Premium Carrier Service in either of these instances.  

International Options to Help You Save

We are committed to affordability. That’s why we also offer the same genuine, brand name medications sourced from several licensed international pharmacies including the United Kingdom, Philippines and more which:

  • Are not impacted by the strike
  • Do not include any surcharges
  • Offer the same trusted medications at a fraction of the cost compared to local prices

Express Shipping - from $25.00

Shipping with this method takes 3-5 days

Prices:
  • Dry-Packed Products $25.00
    Dry-Packed Products: $25.00 A shipping surcharge of $35.00 may apply for orders of $300.00 or less
  • Cold-Packed Products $35.00
    Cold-Packed Products: $35.00 A shipping surcharge of $50.00 may apply for orders of less than 3 units
    Surcharge only applies to product originating from Canada
Shipping Countries:
  • United States (all contiguous states**)
  • Worldwide (excludes some countries***)
Detailed Shipping Table

Standard Shipping - $15.00

Shipping with this method takes 5-10 days

Prices:
  • Dry-Packed Products $15.00
  • Not available for Cold-Packed products
Shipping Countries:
  • United States (all contiguous states**)
  • Worldwide (excludes some countries***)
Detailed Shipping Table

Further Information

Flat Rate Shipping

YouDrugStores customers get flat-rate shipping to most U.S. destinations, regardless of whether your package originates from one of our partner pharmacies in Canada or one of our international partner pharmacies (the origin of your product will always be disclosed on the product page).

We work with an international network of licensed pharmacies to ensure we can offer you the best price for your prescription product. Even after including our low, flat-rate shipping, you will save substantially on your prescription costs.

Reliable Thermal Shipping

All of our insulin orders are shipped in medical-grade, refrigerated gel pack containers that have been specifically designed to keep our insulin shipments cold. Remember that all insulin can survive up to 30 days at room temperature.

Shipping Times

Most shipments take 3 to 5 business days to arrive after your order has been verified, processed, and shipped. Estimated shipping times for all other shipping services are indicated in the table above.

Shipping FAQs

Returns Policy

Your satisfaction is our priority at YouDrugstore. We maintain a strict policy of satisfaction on all of our products and services.

If for any reason you are not satisfied with your order contact our pharmacy team at info@youdrugmart.com

If you are still not satisfied we provide a 90-day return policy. Simply ship the product back to us and we will refund your money as well as reimburse the cost of shipping up to a maximum of $10.00 USD.***

*It may take several business days before we receive your prescription in the mail. Orders will only be shipped after we have received all necessary information from you, including your prescription when applicable. Once the information has been received, your order will be shipped within 48-72 business hours. If you do not receive your order within 21 business days after it has been shipped, please contact us.

**We are unable to process refunds, reshipments or returns for circumstances which are outside of our control.

***YouDrugstore will only process your refund and reimbursement for shipping once the product being returned has been received.

All returned shipments are destroyed in accordance with Health Canada and FDA requirements.
Absolutely no returned products will be restocked.

Shipping Methods

DestinationTypeMethodCostEstimated Delivery Time
United States (all contiguous States**)RegularTracked Packet (this option is only available when the order originates from Canada)$15.005-10 days
United States (all contiguous States**)Express (Dry-Packed)Expedited Parcel $25.003-5 days
United States (all contiguous States**)Express+ (Cold-Packed)Xpresspost (tracked)$35.003-5 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions; see belowRegular (Dry-Packed)Courier Service (tracked)$15.00 (some additional charges may apply)5-10 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions, see belowExpress (Dry-Packed)Expedited Parcel$25.00 (some additional charges may apply)3-5 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions, see belowExpress+ (Cold-Packed)Courier Service (tracked)$35.00 (some additional charges may apply)3-5 days

Shipping Methods

DestinationTypeMethodCostEstimated Delivery Time
United States (all contiguous States**)RegularTracked Packet (this option is only available when the order originates from Canada)$15.005-10 days
United States (all contiguous States**)Express (Dry-Packed)Expedited Parcel $25.003-5 days
United States (all contiguous States**)Express+ (Cold-Packed)Xpresspost (tracked)$35.003-5 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions; see belowRegular (Dry-Packed)Courier Service (tracked)$15.00 (some additional charges may apply)5-10 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions, see belowExpress (Dry-Packed)Expedited Parcel$25.00 (some additional charges may apply)3-5 days
Hawaii, Alaska, Puerto Rico, and other locations and some International (*with some country exceptions, see belowExpress+ (Cold-Packed)Courier Service (tracked)$35.00 (some additional charges may apply)3-5 days